Earlier this week I got on the phone with an airline to fix a little hiccup. I had ordered a ticket for my friend and typed in her married last name, not realizing her passport still had her maiden name. If we had showed up to the airport with the wrong ticket name, DESPITE having her state IDs, blood samples, family tree, mother's word, video of birth and her passports showing that she was the same person, she would have still been in a pickle. The name on the ticket MUST match the passport or else you're not getting on that flight.
If this happened at the airport, getting through to the airline reservationist may have taken too long on the phone and we might have missed our flight from being on HOLD for so long. The reservationist can fix it on the phone, but time is always an issue at the airport. So, always make sure that your name matches the ticket.
While I was chatting with my reservationist, I asked her for some tips flyers should know. Here is what she had to say.
TAMMY'S CARDINAL RULES
1. ALWAYS BE ON TIME.
AT LEAST 2 HOURS BEFORE AN INTERNATIONAL FLIGHT
Going through customs and baggage check is unpredictable. I'm sure there are plenty of times you've made it through the gates, but it is not the airline's fault if you showed up too late and you miss your flight. Get to the airport AT LEAST 2 hours beforehand and save yourself the stress.
2. BE NICE TO EVERYONE YOU ENCOUNTER.
IT'S NOT ABOUT WHAT YOU DO, ITS HOW YOU DO
When speaking to the representative on the phone, they have the power to help you. Be respectful. Be kind. If something has gone wrong, yelling at them won't change anything. Remember they are trying to fix something for YOU. Yelling just impedes the process. Also, depending on availability, they can waive fees and bump you up or simply put you on a seat next to your friend on a crowded flight. Thanks Tammy:)
When talking to gate agents, wait till the end to board the flight.
"I will wait until everyone boards. At the very end, when they're giving a seat assignment. I say to the agent, How are you doing today? You need a drink? Coffee? I' m gonna need a better seat. Can you help me out?"
Sometimes you have to beg to get what you want.
3. NEVER WEAR HEELS TO THE AIRPORT
YOU ARE GOING TO FALL
It sounds like a herd of cows coming through the terminal. It is horrible. If you have to run, YOU'RE GONNA FALL.
Do you guys have any other tips for the airport? Comment below!